Challenge
Organizations relying on manual ticketing, poor SLA visibility, and uncoordinated vendor management often face delayed resolutions and dissatisfied occupants or tenants. These inefficiencies hinder service reliability and reduce overall operational transparency.
SmartCheck Solution
SmartCheck transforms the helpdesk experience with end-to-end digitization. Through multi-channel request capture, SLA-based automation, and real-time performance dashboards, SmartCheck ensures every service request is tracked, routed, and resolved efficiently. Facility Heads and Operations Teams gain full control and visibility over internal and vendor performance.
Key Features
Multi-Channel Intake
Enable occupants and staff to log requests seamlessly via mobile, web, email, or kiosks.
Automated Triage & Escalation
Leverage SLA-driven workflows to prioritize issues, escalate delays, and ensure timely resolution.
Vendor & Contractor Portal
Facilitate transparent collaboration with external partners through dedicated portals and performance dashboards.
Feedback & Surveys
Capture user satisfaction, feedback, and NPS scores post-resolution to drive continuous service improvement.
Business Impact
Take Control of Your Facilities Today
Drive smarter, eco-friendly operations with AI-powered solutions that cut costs and minimize environmental impact.